Refund and Returns Policy

 

At JINFU, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.

Returns

Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • You must have proof of purchase, such as a receipt or order confirmation.

Return Process:

  1. Contact Us: Before returning any items, please contact our customer service team at Email: support@metaphysicalpendant.com or WhatsApp: +86 13750957975 within 30 days of receiving your order to initiate a return. Provide your order number and the reason for your return.
  2. Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item back to us.
  3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items:

  • Gift cards
  • Sale items
  • Items marked as final sale
  • Custom or personalized products

Refunds

Refund Process:

  1. Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  2. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds: In some cases, only partial refunds are granted (if applicable):

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Exchanges

If you need to exchange an item for the same product due to defects or damage, please contact us at Email: support@metaphysicalpendant.com or WhatsApp: +86 13750957975. We will provide instructions on how to proceed with the exchange.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at Email: support@metaphysicalpendant.com.

Shipping

To return your product, you should mail your product to: [Your Address]

Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Thank you for shopping with JINFU. We value your satisfaction and are committed to providing you with high-quality products and excellent customer service.

Need help?

Contact us at {Email:support@metaphysicalpendant.com} for questions related to refunds and returns.